This problem is a UK government area of research interest (ARI) that was originally posted at https://ari.org.uk/ by a UK government organisation to indicate that they are keen to see research related to this area.
How can front-line public services adapt to the challenges and opportunities presented by automation? What are the benefits and risks of adopting new technologies to deliver services?
The most difficult challenges faced by our public services are complex and cross-cutting. Increasing efficiency alone will not be enough to tackle these challenges, nor for public services to keep pace with the continuing pressures they face to do more with less. To that end, our areas of research interest focus on better understanding the challenges and opportunities in the delivery of public services in the future, including the demand for the public services, making more effective use of data, reducing ethnic disparities and being more diverse and inclusive, and the level of productivity in the public sector.
Contact details
Should you have questions relating to this ARI please contact co_aris@cabinetoffice.gov.uk. If your query relates to a specific question please state its title in your email.