This problem is a UK government area of research interest (ARI) that was originally posted at https://ari.org.uk/ by a UK government organisation to indicate that they are keen to see research related to this area.
What are the key factors that could drive improved productivity and efficiency in the delivery of DWP services? How can DWP services be designed to effectively identify vulnerable groups and those with complex multiple needs, in order to facilitate early intervention in partnership with other organisations?
This encompasses priorities around:
- continuing to reduce and prevent fraud and error in benefit expenditure
to deliver value for money for the taxpayer and an appropriate balance between effective fraud prevention and good customer experience
- becoming an increasingly data driven organisation with modern, secure, sustainable, and automated systems to drive better experiences for DWP customers, staff and taxpayers
- understanding customers’ experience so DWP can target interventions when and where they have the most impact
- working smartly and flexibly to deliver services when, where and how DWP customers need them, increasing analytical capability to tailor services to customers’ individual needs and circumstances
Contact details
Send correspondence and further questions to evidence.strategyteam@dwp.gov.uk.
Related UKRI Projects
- Health economic skills for advancing health policy: capturing effects of prevention and intervention beyond traditional health services
- NQM Care Analytics
- Fast ASsessment and Treatment in Healthcare (FAST Healthcare)
- University of Central Lancashire And NHS Blackburn with Darwen Teaching Care Trust Plus
- IMPACT: Improving Adult Care Together
- Investigating deliberative methods for setting a monetary capability threshold in the context of social care and public health
- What Works Scotland Centre